Terms and Conditions


General Terms and Conditions (GTC) for the online shop deinlocken


All prices are final prices plus delivery/shipping costs. Due to the small business status according to § 19 UStG, we do not charge sales tax and therefore do not report it.


§ 1 General

(1) These terms and conditions (GTC) apply to all contracts, deliveries and other services between you as a customer and us as the operator of the 'inelocken' online shop (www.inelocken.de) and all sub-domains belonging to the domains, be completed. Deviating customer regulations do not apply unless the operator has confirmed this in writing. Individual agreements between the operator and the customer always have priority.

As part of the ordering process, you accept the General Terms and Conditions in the version valid at the time the order is placed.

(2) Operator of the online shop and your contractual partner is:

YOUR CURLS - Nathalie da Silva

Hauptstrasse 74/1

71732 Tam


represented by the managing director Nathalie da Silva

Email: info@deinelocken.de


The operators of the online shop endeavor to respond to customer needs within two working days by email or telephone.

(3) The business relationships between the operator and the customer are subject to the law of the Federal Republic of Germany. The validity of UN purchasing law is excluded.

(4) The contract language is German.

(5) The range of goods in the 'deinelocken' online shop is aimed exclusively at consumers who can state their habitual residence in the national territory of the Federal Republic of Germany and a delivery address in the stated state. A consumer within the meaning of the legal definition (§ 13 BGB) is any natural person who concludes a legal transaction for a purpose that can be attributed neither to their commercial nor their self-employed professional activity.

(6) We save the text of the contract and send you the order data and our terms and conditions by email. You can view the text of the contract in our customer login.


§ 2 Conclusion of Contract

(1) The seller offers customers new hair care products for sale in the 'yourlocken' online shop. 

(2) The presentation of goods and price marking in the 'deinelocken' online shop does not constitute a binding sales offer in the legal sense. The offer to conclude a purchase contract is made by the customer by placing an order. The customer remains bound to the order for one week. The purchase contract is only concluded when the operator accepts the customer's order. This also applies if the customer has already paid the purchase price or instructed payment before the conclusion of the contract due to the payment method he has chosen. If the operator is exceptionally unable to accept his order due to a lack of availability of the goods or if the contract does not come about for other reasons, he will refund the advance payment immediately.

(3) If the customer's order includes several items, the contract is only concluded for those items that are expressly listed in the operator's order acceptance.

The customer's statutory right of withdrawal (see § 6) remains unaffected by the above provisions.

(4) The text of the contract is not stored on the internal systems of the operator. The customer is therefore asked to save the text of the contract.


§ 3 Prices, Ancillary costs, Sales tax

(1) For orders via the 'deinelocken' online shop, the prices stated there apply. Due to the small business status according to § 19 UStG, all prices are to be understood exclusive of the statutory sales tax. They are in euros plus the additional costs listed below.

(2) The operator delivers to delivery addresses within Germany. The operator delivers free of charge within Germany from an order value of 120 euros. Below that, the operator charges a shipping fee of EUR 3.79 for an order value of less than EUR 60 and EUR 5.99 for an order value between EUR 60.00 and EUR 119.99.

(3) The operator also delivers to delivery addresses in Belgium, Denmark, France, Luxembourg, the Netherlands and Austria. The operator delivers to these countries free of charge from an order value of 140 euros. Below that, the operator charges a shipping fee of EUR 8.89 for an order value of less than EUR 60 and EUR 13.99 for an order value between EUR 60.00 and EUR 139.99.


§ 4 Payment and Retention of title

(1) The delivery of the customer by the operator takes place at the request of the customer against the following payment methods: carried out on account by Klarna (Sofort), credit card payment (Visa, Mastercard, AMEX), Apple Pay and Google Pay. When paying by credit card, the customer credit card is charged when the order is placed.

Credit card

When you place your order, you send us your credit card details at the same time.

After your legitimation as the legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after ordering the goods. The payment transaction is carried out automatically by the credit card company and your card is charged.

If the customer is in arrears with his payment obligations, the operator is entitled, under the legal requirements, to charge him a lump sum of 30 euros for return debit costs if the operator cannot finally pay the amount to be paid by the customer, in particular due to insufficient credit card or account funds can be credited and is therefore charged back. The above damage lump sums only apply if the operator cannot prove a higher damage or the customer a lower damage in individual cases. Further statutory rights remain unaffected.

Purchase via Klarna Sofort

In cooperation with Klarna AB ( www.klarna.de ), Sveavägen 46, Stockholm, Sweden, we offer you the Klarna buy it now option. If you use this option, you accept our binding offer and the purchase contract is deemed to be concluded immediately and the account will be debited. You can find more information about the Klarna immediate purchase here: https://www.klarna.com/sofort/. 

(2) The customer is only entitled to set-off or retention rights insofar as his claim has been legally established or is undisputed. This does not affect his counterclaims in the event of defects in the delivery.

(3) Until the respective invoice amount of a delivery has been paid in full (final and unconditional credit of the total purchase price including any ancillary costs), the operator retains ownership of the delivered goods in any case. 


§ 5 Deliveries and Passing of Risk

(1) Unless otherwise contractually agreed, the ordered goods will be delivered to the address specified by the customer. Delivery is from the operator's warehouse or from the manufacturer's warehouse. Delivery area and shipping costs are regulated in § 3 paragraph 2.

(2) We only deliver by mail. It is not possible to collect the goods yourself.

(3) We do not deliver to packing stations.

(4) Goods in stock will be dispatched by the operator within 5 working days after conclusion of the contract, unless otherwise stated. If the goods are marked as not in stock when selling via the 'DEINELOCKEN' online shop, the operator will endeavor to deliver as quickly as possible. Information from the operator regarding the delivery period is non-binding, unless the delivery date has been expressly confirmed by the operator.

(5) The risk of accidental loss and accidental deterioration of the goods is transferred to the customer upon handover. According to this, the following applies in connection with the above provision on the place of performance: The operator is not responsible for the fault of the transport company used by him, i.e. he is released from the obligation to perform if the goods are lost in transit or destroyed. In this case, however, the customer is no longer obliged to pay the purchase price; the operator will immediately refund any payment that has already been made. In the event of damage to the goods, the customer's statutory warranty rights remain unaffected.


§ 6 Right of Withdrawal

When concluding a distance selling transaction, consumers have a statutory right of withdrawal, about which the operator will inform you as follows in accordance with the statutory provisions:


You have the right to withdraw from this contract within fourteen days without giving a reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us

YOUR CURLS - Nathalie da Silva

Hauptstrasse 74/1

71732 Tam


represented by the managing director Nathalie da Silva

Email: info@deinelocken.de


by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached model cancellation form for this, but it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. In this case, your locks will bear the shipping costs. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goods.

Sample withdrawal form

(If you want to revoke the contract, please fill out this form and send it back.)

– To DEINELOCKEN, Hauptstrasse 74/1, 71732 Tamm

info@deinelocken.de , Germany

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is made on paper)

- Date

(*) Delete where not applicable.




§ 7 Transport Damage

If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and please contact us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance.


§ 8th Warranties and Guarantees

(1) The statutory right to liability for defects shall apply. Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

(2) The rights of the customer in the case of material defects and defects of title are determined by the statutory provisions. However, the operator assumes no liability for descriptions from third parties, in particular from customers as part of the customer ratings published in the 'DEINELOCKEN' online shop.

The statutory right of cancellation (see § 6) of the customer and rights from any guarantee declarations that may have been issued separately or attached to the goods remain unaffected in all cases.


§ 9 Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/. We are willing to participate in an out-of-court arbitration procedure before a consumer arbitration board.